TERMS AND CONDITIONS

BY VISITING COACHELLYN.COM, YOU ARE CONSENTING TO OUR TERMS OF SERVICE.

OVERVIEW

By using coachellyn.com, referred to as this “Site”, all visitors, referred to as “user”, “you” and “your” are bound by these Terms of Service. The terms “we,” “us,” and “our” refer to Coach Ellyn LLC (the “Company”), owner of coachellyn.com. Accessing this Site constitutes a use of the Site and an acceptance to the Terms provided herein.

By using the Site, you agree to these Terms of Service, without modification, and acknowledge reading them. We reserve the right to change these Terms of Service or to impose new conditions on use of the Site, from time to time, in which case we will post the revised Terms of Service on this Site. By continuing to use the Site after we post any such changes means you accept the new Terms of Service with the modifications.

SITE USE

To access or use the Site, you must be 18 years or older and have the requisite power and authority to enter into these Terms of Service.

In order to use the Site, you may be required to provide information about yourself including your name, email address, and other personal information. You agree that any registration information you give to the Company will always be accurate, correct and up to date. You must not impersonate someone else or provide account information or an email address other than your own. Your account must not be used for any illegal or unauthorized purpose. You must not, in the use of the Site, violate any laws in your jurisdiction.

You may use the Site for lawful purposes only. You shall not post or transmit through the Site any material which violates or infringes the rights of others, or which is threatening, abusive, defamatory, libelous, invasive of privacy or publicity rights, vulgar, obscene, profane or otherwise objectionable, contains injurious formulas, recipes, or instructions, which encourages conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any law.

PURCHASE AND REFUND POLICY

By clicking “Buy Now,” “Purchase,” or any other phrase on the purchase button, or entering your credit card information, or otherwise enrolling, electronically, verbally, or otherwise, you (“Client”) agree to be provided with products, programs, or services by the Company unless a separate Terms of Purchase Agreement is provided at purchase. No refunds will be given for any digital products purchased online. Please see the respective terms of service and refund policies for coaching services and memberships

COACH ELLYN LLC INTELLECTUAL PROPERTY

The Site contains intellectual property owned by Coach Ellyn LLC, including, without limitation, trademarks, copyrights, proprietary information and other intellectual property as well as the Coach Ellyn LLC/coachellyn.com name, logo, all designs, text, graphics, photographs, other files, and the selection and arrangement thereof.

You may, view, print and/or download one copy of the Materials from this web site on any single computer solely for your personal, informational, non-commercial use, provided you keep intact all copyright and other proprietary notices.

You may not modify, publish, transmit, participate in the transfer or sale of, create derivative works from, distribute, display, reproduce or perform, or in any way exploit in any format whatsoever any of the Site content or intellectual property, in whole or in part without our prior written consent. We reserve the right to immediately remove you from the Site, without refund, if you are caught violating this intellectual property policy.

LIMITATION OF LIABILITY

YOU AGREE THAT UNDER NO CIRCUMSTANCES SHALL WE BE LIABLE FOR DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, EXEMPLARY, OR ANY OTHER DAMAGES ARISING OUT OF YOUR USE OF THE SITE OR SERVICE. ADDITIONALLY, COACH ELLYN LLC IS NOT LIABLE FOR DAMAGES IN CONNECTION WITH (I) ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, DENIAL OF SERVICE, ATTACK, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS OR LINE OR SYSTEM FAILURE; (II) LOSS OF REVENUE, ANTICIPATED PROFITS, BUSINESS, SAVINGS, GOODWILL OR DATA; AND (III) THIRD PARTY THEFT OF, DESTRUCTION OF, UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF YOUR INFORMATION OR PROPERTY, REGARDLESS OF OUR NEGLIGENCE, GROSS NEGLIGENCE, FAILURE OF AN ESSENTIAL PURPOSE AND WHETHER SUCH LIABILITY ARISES IN NEGLIGENCE, CONTRACT, TORT, OR ANY OTHER THEORY OF LEGAL LIABILITY. THE FOREGOING APPLIES EVEN IF COACH ELLYN LLC HAS BEEN ADVISED OF THE POSSIBILITY OF OR COULD HAVE FORESEEN THE DAMAGES. IN THOSE STATES THAT DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR THE DAMAGES, OUR LIABILITY IS LIMITED TO THE FULLEST POSSIBLE EXTENT PERMITTED BY LAW. IN NO EVENT SHALL COACH ELLYN LLC CUMULATIVE LIABILITY TO YOU EXCEED $100.

THIRD PARTY RESOURCES

The Site may contain links to third-party websites and resources. You acknowledge and agree that we are not responsible or liable for the availability, accuracy, content or policies of third party websites or resources. Links to such websites or resources do not imply any endorsement by or affiliation with the Company. You acknowledge sole responsibility for and assume all risk arising from your use of any such websites or resources.

INDEMNIFICATION

You shall indemnify and hold us harmless from and against any and all losses, damages, settlements, liabilities, costs, charges, assessments and expenses, as well as third party claims and causes of action, including, without limitation, attorneys’ fees, arising out of any breach by you of any of these Terms of Service, or any use by you of the Site. You shall provide us with such assistance, without charge, as we may request in connection with any such defense, including, without limitation, providing us with such information, documents, records and reasonable access to you, as we deem necessary. You shall not settle any third party claim or waive any defense without our prior written consent.

RELEASE OF CLAIMS

In no event will the Company be liable to any party for any type of direct, indirect, special, incidental, or consequential damages for any use of or reliance on our Site or its Content. You hereby release the Company from any and all claims including those related to personal or business interruptions, misapplication or information, or any other loss, condition, or issue.

ONLINE COMMERCE

Certain sections of the Site or its Content may allow you to make purchases from us or from other merchants. If you make a purchase from us on or through our Website or its Content, all information obtained during your purchase or transaction and all of the information that you give as part of the transaction, such as your name, address, method of payment, credit card number, and billing information, may be collected by both us, the merchant, and our payment processing company.

Your participation, correspondence or business dealings with any affiliate, individual or company found on or through our Website, all purchase terms, conditions, representations or warranties associated with payment, refunds, and/or delivery related to your purchase, are solely between you and the merchant. You agree that we shall not be responsible or liable for any loss, damage, refunds, or other matters of any sort that incurred as the result of such dealings with a merchant.

We have no responsibility or liability for these independent policies of the payment processing companies and Merchants. In addition, when you make certain purchases through our Site or its Content, you may be subject to the additional terms and conditions of a payment processing company, Merchant or us that specifically apply to your purchase. For more information regarding a Merchant and its terms and conditions that may apply, visit that merchant’s Website and click on its information links or contact the Merchant directly.

You release us, our affiliates, our payment processing company, and merchants from any damages that you incur, and agree not to assert any claims against us or them, arising from your purchase through or use of our Website or its Content.

GOVERNING LAW; VENUE; MEDIATION

This Agreement shall be governed by and construed in accordance with the laws of the State of Washington within the United States of America, regardless of the conflict of laws principles thereof.

If a dispute is not resolved first by good-faith negotiation between the parties to this Agreement, any controversy or dispute to this Agreement will be submitted to the American Arbitration Association[1] . The arbitration shall occur within ninety (90) days from the date of the initial arbitration demand and shall take place in Olympia, WA [2] or via telephone. The Parties shall cooperate in exchanging and expediting discovery as part of the arbitration process and shall cooperate with each other to ensure that the arbitration process is completed within the ninety (90) day period. The written decision of the arbitrators (which will provide for the payment of costs, including attorneys’ fees) will be absolutely binding and conclusive and not subject to judicial review, and may be entered and enforced in any court of proper jurisdiction, either as a judgment of law or decree in equity, as circumstances may indicate.

SEVERABILITY

If any term, provision, covenant, or condition of this Agreement is held by an arbitrator or court of competent jurisdiction to be invalid, void, or unenforceable, the rest of the Agreement shall remain in full force and affect and shall in no way be affected, impaired, or invalidated.

ASSIGNMENT

These Terms of Service bind and inure to the benefit of the parties’ successors and assigns. These Terms of Service are not assignable, delegable or otherwise transferable by you. Any transfer, assignment or delegation by you is invalid.

ENTIRE AGREEMENT; WAIVER; HEADINGS

This Agreement constitutes the entire agreement between you and Coach Ellyn LLC pertaining to the Site and Service and supersedes all prior and contemporaneous agreements, representations, and understandings between us. No waiver of any of the provisions of this Agreement by Coach Ellyn LLC shall be deemed, or shall constitute, a waiver of any other provision, whether or not similar, nor shall any waiver constitute a continuing waiver. No waiver shall be binding unless executed in writing by Coach Ellyn LLC. The subject headings of this Agreement are included for convenience only and shall not affect the construction or interpretation of any of its provisions.

If you have any questions or concerns regarding these Terms of Service, please email: support@coachellyn.com.

Updated: April 7, 2023

Disclaimers

By using coachellyn.com, referred to as this “Site”, all visitors, referred to as “user”, “you” and “your” are bound by these Disclaimers. The terms “we,” “us,” and “our” refer to Coach Ellyn LLC (the “Company”), owner of coachellyn.com. Accessing this Site constitutes a use of the Site and an acceptance to the Disclaimers provided herein.

The Company makes no representation or warranty that the information provided, regardless of its source (the “Content”), is accurate, complete, reliable, current or error-free. The Company disclaims all liability for any inaccuracy, error or incompleteness in the Content.

By participating in and/or reading this website and/or other Content, including but not limited to blog, email, videos, live streams, webinars, and/or teleseminars, you acknowledge that the Company cannot guarantee the outcome of services and/or recommendations within the Content and any comments about the outcome are expressions of opinion only. The Company cannot make any guarantees other than to deliver information, education, and services purchased as described.

By participating in/reading Company’s Content, you acknowledge the Company and its representatives are not medical professionals, licensed psychologists, attorneys, or financial advisers, and the services or information provided here do not replace the care of medical or other licensed professionals. Any information provided here is in no way to be construed or substituted as medical advice or psychological counseling or any other type of therapy or advice.

You acknowledge that the Company has not and does not make any representations as to the future income, outcomes, sales volume or potential profitability or loss of any kind that may be derived as a result of use of the Company’s website, programs, products or services. Testimonials, earnings, or examples shown through Company’s website, programs, and/or services are only examples of what may be possible. There can be no assurance as to any particular financial outcome based on the use of the Company’s programs and/or services.

If you have any questions or concerns regarding these Disclaimers, please email: support@coachellyn.com.

Money-Back Guarantee

For tutoring/mentorship services for students, I stand with your family, your school, and your student. Which is why:

If your child is unsatisfied for any reason during the first 14 days or 4 hours (whichever comes first) of Private Tutoring or their Small Group Course, we will refund your money.

To be eligible, your child must a) be enrolled in Private Tutoring (PT) or a Small Group Course (SGC) (“Programs”) and b) attend at least one (1) full-length lesson (duration determined by Program) within one year of the Program’s purchase date. In the event your child is enrolled in both PT and an SGC, you must make any refund request(s) separately, by Program.

You acknowledge that by requesting a refund, you are also requesting the removal of your child from their current Program. I encourage you to keep in touch with Coach Ellyn LLC, instead, and voice any concerns when you have them so we can make the program better for your student. Note that I am only one person at Coach Ellyn LLC and I cannot account for personality conflicts (which do happen). It is recommended that, when booking a private tutoring program, you check out Ellyn, The Tutor’s YouTube channel to get a feel for Ellyn’s personality prior to booking a package.

Is there a money-back guarantee for Tutoring and membership services?

No, there is no money-back guarantee for Virtual Office Hours and the Video Resource Library.

You can purchase Private Tutoring in 4-hour increments and you can cancel your Virtual Office Hours or Video Resource Library membership at any time by contacting Coach Ellyn LLC here.

Promotions & Discounts

School Promotions

Coach Ellyn LLC occasionally invites schools to participate in discounts and/or special offers on our programs. These School Promotions are exclusive for families enrolled at participating schools and they cannot be transferred. School Promotions cannot be combined with any other offer, promotion, or discount. School Promotions have no cash value and cannot be redeemed for cash.

Discounts for nurses, School Staff & Military Personnel

To school staff, nurses, and active military personnel, we believe your industries ask a lot of you, and we appreciate it. So we’re giving back. Any person who can provide documentation of their current standing, membership, or employment as a faculty, school staff, nurse, or active military member is eligible to receive 50% off the Video Resource Library, Virtual Office Hours, or a Small Group Course for themself or a family member. Discounts for School Staff, Nurses, & Military Personnel cannot be combined with any other offer, promotion, or discount.

Program Policies

virtual office hours Policies

Virtual Office Hours are available for students based in the United States. Virtual Office Hours is a subscription program, billed monthly on the same day of each month and is month-to-month. Subscriptions are purchased on a per-family basis and may be canceled at any time. If a Virtual Office Hours subscription charge is declined, the enrolled Customer will have 7 days to pay the balance of the unpaid subscription dues. If payment is not made on all unpaid dues by the 7th day, the Virtual Office Hours subscription will be canceled and if the customer wants to re-enroll in Virtual Office Hours at any time, the Customer must pay the current listed retail price for the Virtual Office Hours program.

Virtual Office Hours are office hours style tutoring sessions available in the most common subjects every day. For a complete list of subjects, please visit www.ellynthetutor.com/programs/office-hours. Coach Ellyn LLC strives to offer a reasonably small group of students per tutor assigned. Coach Ellyn LLC cannot predict demand, but will make adjustments to Virtual Office Hours offerings to achieve this goal.

Virtual Office Hours subscriptions must be canceled prior to the renewal charge. Virtual Office Hours charges will not be refunded after the charge has been made. When a Virtual Office Hours subscription is canceled, the student will lose access to their Virtual Office Hours subscription at the end of the billing period.

Virtual Office Hours Terms and Conditions are subject to change.

Private Tutoring Policies

Coach Ellyn LLC private tutoring and mentorship can be purchased in packages of 12, 24, and 36 hours. The minimum purchase is a 12-hour package, which will incur a non-refundable $99 enrollment fee for new student packages while existing students can make a minimum purchase of a 4-hour package. Packages of 24 hours or greater will have the enrollment fee waived.

Purchasing a private tutoring package reserves time with Ellyn Schinke (founder, owner, and head tutor/coach at Coach Ellyn LLC) and private tutoring is only available on a space-available basis, capping at 10-15 students. As such, all tutoring sessions will be scheduled prior to the start of the program, at times mutually agreeable in the student’s schedule and Ellyn’s schedule. Therefore, refunds for private tutoring hours, unless it falls within our Tutoring Satisfaction Guarantee, are not available. Customers may request a store credit for any unused Private Tutoring Hours. Coach Ellyn LLC Store Credit may be used toward any Coach Ellyn LLC program, including those for another past, present, or future student. Minimum purchase policies apply and any hours purchased below 24 will result in a one-time $99 enrollment fee.

Once tutoring sessions are scheduled, students are responsible for canceling scheduled tutoring sessions at least 48 hours in advance of the scheduled tutoring time, and requests must be made by directly contacting Ellyn Schinke via text/phone/email or Coach Ellyn LLC here. Ellyn may also provide you with her phone number for contact purposes and you can also cancel by contacting her via phone. If a student does not cancel a scheduled session at least 48 hours in advance, he or she will be charged in full for that session. If students do not attend any scheduled session, they are not entitled to a refund or individual make-up session.

As part of conducting the highest quality programs with every student, Coach Ellyn LLC ends each session 5 minutes before the appointed finish time. This is critical so that Ellyn can update each student’s goals, prepare communication, assign and distribute homework, and identify the best session materials for the following meeting with that student.

For programs that require Ellyn Schinke to work outside of session time on custom material, such as reviewing a student’s written work to provide feedback, reviewing and preparing for specific science laboratory design that is unique to that student’s class, or developing and conducting a custom course from scratch for that private tutoring student, Coach Ellyn LLC reserves the right to deduct tutoring hours for that custom preparation work. In those cases, tutors will contact the client ahead of time before performing that custom work and deducting the time.

Group Tutoring Policies

These policies apply to the following Coach Ellyn LLC products: Small Group Classes.

Group Tutoring programs have various enrollment caps. Coach Ellyn LLC reserves the right to adjust the maximum number of student enrollments per course.

Students may enroll in an Coach Ellyn LLC Group Tutoring program up until the start date of the program. Coach Ellyn LLC reserves the right to cancel any Group Tutoring program. Factors outside of Coach Ellyn LLC’s control may affect session schedules. In such events, we do our best to schedule a convenient make-up class; however, we cannot guarantee a make-up session will be scheduled or that the make-up will fit the schedule of every student. In cases of entire course cancellation, affected families will be notified at least 5 days prior to the Group Tutoring program start date, and Coach Ellyn LLC will work with the affected students to make arrangements for another Group Tutoring program. In rare instances, another Group Tutoring program may not be available to meet the needs of the student in which case, the Group Tutoring program package will be refunded.

Group Tutoring enrollment cancellation or change requests must be made by the Customer prior to the Enrollment Change/Cancellation Deadline, which is two weeks prior to the start of any Group Tutoring program. Coach Ellyn LLC strives to provide the best quality experience possible for all of our customers, and to uphold this quality. We reserve our professional tutors’ time for an entire Group Tutoring program duration. As such, enrollment changes cannot be made after the Enrollment Change/Cancellation Deadline. After that point, a student’s enrollment is locked, and their seat is permanently reserved. Any request after the Deadline will not be reviewed or processed, and there will be no prorating or refunds given due to late registration (registration made within or after the two weeks prior to the start date of a Group Tutoring program) or missed sessions. Refund requests made for students affected by a Group Tutoring program canceled by Coach Ellyn LLC may be made after the Enrollment Change/Cancellation Deadline.

As part of conducting the highest quality group course programs, Ellyn may each session 5 minutes before the appointed finish time. This is critical to update each student’s goals, prepare parent communication, and identify the best session materials for the following class meeting.

Refund Policies

Refund requests may be submitted according to the policies outlined in Coach Ellyn LLC’s product policies. Once refund requests have been submitted in writing, they will be reviewed to determine if they are in accordance with the enrolled product’s terms. If in line with the enrolled product’s terms, refunds will be processed on the card on file. Once requested, refunds typically take 7-10 business days to process.

Contact Us

Coach Ellyn LLC
1600-B SW Dash Point Road #1054
Federal Way, WA 98203
support@coachellyn.com

Coach Ellyn’s Policies and Terms and Conditions are subject to change at any time without prior written notice.

Updated: September 5th, 2025